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サービス利用規約

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Ver 1-2016

わせみーくんご利用規約

注意事項

  • ベビーシッタプランと家事代行プランの併用も可能です・ベビーシッタープランと家事代行プランは最低2時間からのご予約をお願いしております
  • スタッフとの事前打ち合わせや顔合わせは1か月以上ご予約の場合は無料ですが、その他の場合は1回$30(週末の場合は$45)の料金がかかります
  • 「1カ月」の期間は毎月1日から月末までの期間内です
  • 平日午後6時以降は1時間$4、土曜日は1時間$8、日曜日は$16の割増料金がかかります
  • ご予約は1週間程度お時間を頂ければよりご希望に添った対応が可能です
  • 地域や日時によってはサービスが提供できない場合があります
  • 予約時間内で仕事が終わった場合でも予約時間分の料金がかかります
  • クレジットカードでお支払いの場合は3%のサーチャージがかかります

お試しサービスについて

初回お試しサービスとは1か月以上のレギュラーサービスをお申込み頂く前に「作業品質の確認」をしていただくサービスです。

顧客様情報のお取り扱いについて

スタッフの採用時には、顧客情報の重要性を説明した上で、必ず機密保持契約を結び、信用管理に対する意識向上を喚起します。

損害賠償について

わせみーくんでは細心の注意を払い、サービスをご提供しておりますが、万が一問題が発生した場合、担当マネージャーが責任を持って、迅速かつ誠心誠意対応いたします。

サービス担当者の故意、または過失によって、お客様宅の建物・家具、またはお客様のご家族に損害を与えた場合、当社が損害賠償の義務を負います。損害賠償の義務を負担する範囲は、契約に基づきお客様から請け負ったサービス内容に限り、 またサービス担当者が、サービス実施時間内に行った行為に限らせて頂きます。尚、製造後長期間が経過した製品については、品質の保証が出来ないため、状態により清掃に使用するのをお断りさせていただく場合がございます。予めご了承ください。

貴重品について

サービス実施にあたっては、現金および貴金属などの貴重品は、鍵のかかる机や金庫等の保管場所に収納して下さい。また、郵便物など個人情報が記載されている文書につきましても、目につきにくい場所に保管していただくことをお勧めします。 また、触れてはいけないもの、特殊な素材のもの等がありましたら、サービス前にお知らせ下さい。

サービスの変更・キャンセルについて

スケジュールの変更調整などはお電話またはメッセージ、Eメールにてお受けしております。キャンセル・変更料は以下の通りです。

サービス予定日の2日前まで 無料
前日 料金の半額
当日 料金の全額

 

家事代行

サービスについて

1.お料理について

サービス料金に食材費は含まれておりません。原則として食材はお客様購入となります。当社にて購入を代行する場合は、購入代行手数料として1回当たり30分-1時間の追加料金をいただきます。また食材の購入場所について特に指定のある場合は、別途費用が発生する場合がございます。お料理の材料を弊社にて購入する場合は2日前までにご連絡下さい。お客様にご用意頂ける場合は、当日にご指示頂いても結構です。

2.お断わりする可能性のある作業

重量物の運搬、高所での作業、高級衣料の洗濯、貴金属の手入れ、専門的な機械を使った研磨作業など、身体介護等

3.ご不在時のサービスについて

不在時のサービスは可能です。鍵は弊社担当者がお預かりの上、弊社が責任をもって管理を行います。

4.高齢者様のお見守りについて

ご家族様ご不在時の高齢者様お見守りも承っております。ただし、利用者様の身体に直接接触して行う身体介護は資格の保有が義務付けられているためお断りしております。

5.ペットについて

ペットのいるお家は担当者によってはサービスをお断りさせて頂く場合もございます。

6.当日のサービスの延長について

担当者の予定によっては当日のサービス延長が可能です。事務所にお問合せ頂くか、サービス開始後であれば、スタッフに直接ご確認下さい。サービスの延長は30分単位で可能です。

ベビーシッター・ナニー

大切なお子様の安全を守るために、わせみーくんは保護者様と以下をお約束をさせていただきます。

お子様のお預かりについて

わせみーくんは、お子様を必ず大人の方からお預かりし、大人の方へ受け渡します。1人でお留守番ができるお子様でも、確実な安全は保障できない為、お子様を1人きりにさせる時間が発生してしまう保育はお断りしています。お預かりするお子様は基本的に同時に3名までとしますが、シッターによりケースバイケースで対応致します。

家事代行サービスとの併用について

シッティング中の家事代行サービスは、あくまでもお子様のケアを行っていない時間でのサービスとなりますのでご了承下さい。家事代行サービス中にお子様のケアをすることは出来ません。お子様の安全が第一ですので、お客様のご要望に応えきれない場合もあります。

お子様がご病気の場合

ベビーシッターは医療行為ができませんので病気のお子様のお預かりに関しては、お断りする事があります。高熱が続いている、またはぐったりしている等の容態の時は、お預かりが出来ない事を予めご了承下さい。

お子様のお薬に関して

シッターが投薬をする事は出来ません。

時間延長について

担当者の予定によっては当日のサービス延長が可能です。事務所にお問合わせ頂くか、サービス開始後であれば、スタッフに直接ご確認下さい。サービスの延長は30分単位で可能です。時計が読めるお子様が不安になってしまわないように、延長のご希望を速やかにお知らせ下さい。

万が一の場合について

万が一の場合は、

  1. ご依頼主様へ連絡する
  2. ご依頼主に通じない場合は緊急連絡先へ連絡する
  3. 必要であれば救急車を呼ぶ
  4. 救急車が来るまで、出来る限りの救急処置を行う

の順番で対処致します。

お子様のお食事について

シッティング中のお子様のお食事はアレルギーなどの観点から、事前にご用意して頂いたもののみでの対応させて頂きます。

お風呂

お子様のお風呂はシッターのみの場合はシャワーのみ可能です。水を貯めてのお風呂の場合は保護者の方の補助のみとなります。

シッターのお食事について

食事はシッターの分は本人が持参致します。ご負担いただくことはありません。

ペットについて

ペットのいるお家は担当者によってはサービスをお断りさせて頂く場合もございますので事前にお知らせください。

わせみーくんのお支払いについて

スポットプラン ー サービス後に請求書を発行致しますので7日以内のお支払いをお願いしております。

定期プラン ー 毎月月初めに請求書を発行し7日以内のお支払をお願いしております。

お試し・スポットプラン・定期プラン全てで下記1か2のお支払いが可能です。
クレジットカードでお支払いの場合は3%のサーチャージがかかります

  1.  クレジットカード・クレジットカード型のデビットカード
    お電話もしくはサービス時に番号をお受けして決済させて頂きます。
  2.  口座振り込み

 

下記の弊社口座へお振り込み頂きます。

Account Name: Souseikai International Pty Ltd
Bank: ANZ Bank
Branch: Neutral Bay
BSB: 012 352
Account Number: 384 941 247
Account Type: Cheque

Housekeeping Service Agreement

THIS AGREEMENT is made on the date that the Annexure is received by the Customer.

BETWEEN:
SSKI
– and –
The Customer
(collectively the “Parties”).


RECITALS

  • A. Souseikai International (“SSKI”) operates a housekeeping service (“Service”) and an online website www.wasemi.com.au through which Customers can book for the Housekeeping Services.
  • B. Housekeeping services are provided by the employees (“Employee”) of SSKI.
  • C. Customers enter into contractual relationships with SSKI, the contract between the Customer and SSKI for the provision of the Services (“Agreement”).
  • D. The Customer agrees to receive the Services in accordance with the terms and conditions of this Agreement.

AND THE PARTIES HEREBY AGREE:

1. Definitions and Interpretation

1.1

In the interpretation of this Agreement the following words shall have the following meanings unless the contrary intention is indicated:

  • “Address” means the address where the Booked Services are to be carried out as identified in the Annexure;
  • “Agreement” means this agreement together with any schedules or annexures hereto, which may be amended from time to time in writing, as agreed to by the Parties;
  • “Annexure” means the email received by the Customer confirming SSKI or the email received by SSKI confirming its acceptance of the Booking acting as an annexure to this Agreement;
  • “Booked Services” means the Services to be undertaken by SSKI as defined in the Annexure;
  • “Duration” means the amount of hours that the Customer has booked the services of SSKI as identified in the Annexure;
  • “Booking” means the reservation made on the email received by SSKI for the Services to be carried out at the Scheduled Time and Address for the Duration;
  • “Claim” shall mean any and all present and future claims, actions, demands and rights howsoever arising out of, or in connection with the Services, including any claim for damages, complaint, action, suit, cause of action or proceedings, arbitration, debt due, cost and expense (including legal cost and expense), demand, verdict or judgment arising out of any provisions under statute, award, order or determination whether or not known at the date of this Agreement;
  • “Fee” means the fee (inclusive of goods and service tax, if applicable) for the Services charged on an hourly basis, as advised by SSKI from time to time;
  • “Cleaning Products and Equipment” means the cleaning products and equipment required to effectively provide the Services;
  • “Services” means the standard services to be provided to the Customer by SSKI in accordance with this Agreement;
  • “Customer” means the person or entity named as such in the Annexure;
  • “Dollar” or “$” means Australian Dollars;
  • “Payment Amount” means the amount payable by the Customer for the provision of Services by SSKI as identified in the Annexure;
  • “Scheduled Time” means the time and date the Services are to be undertaken by SSKI as identified in the Annexure;
  • “Website” means www.wasemi.com.au

1.2

In this Agreement, unless the context otherwise requires:-

  • (a) headings are for convenience only and do not affect the interpretation of this Agreement;
  • (b) words importing the singular include the plural and vice versa;
  • (c) words importing a gender include any gender;
  • (d) an expression importing a natural person includes any entity, partnership, joint venture, association, corporation and any Governmental Agency;
  • (e) a reference to a ‘Party’, ‘Plaintiff’ and/or ‘Defendant’ collectively refers to the respective entity and, without limitation, its directors, officers, members, employees and agents;
  • (f) a reference to anything (including, but not limited to, any right) includes a part of that thing;
  • (g) a reference to a part, clause, party, annexure, exhibit or schedule is a reference to a part and clause of, and a party, annexure, exhibit and schedule to, this Agreement and a reference to this Agreement includes any annexure, exhibit or schedule;
  • (h) a reference to a statute, regulation, proclamation, ordinance or by-law includes all statutes, regulations, proclamations, ordinances or by-laws amending, consolidating or replacing it, and a reference to a statute includes all regulations, proclamations, ordinances and by-laws issued under that statute.
  • (i) a reference to a document includes all amendments or supplements to, or replacements or notations of, that document;
  • (j) no provision of this Agreement will be construed adversely to a party solely on the ground that the party was responsible for the preparation of this Agreement or that provision;
  • (k) a covenant of Agreement on the part of two or more persons binds them jointly and severally.

2. Booking

2.1.

The Customer has made a Booking and agreed to pay the Payment Amount to SSKI. No cash payments are to be made, and any cash provided to the Employee is considered a tip.

2.2.

SSKI confirms that they are able to comply with the Booking, including the provision of Services at the Scheduled Time and Address for the Duration.

3. Business’ Obligations

3.1.

In providing the Services to the Customer, SSKI shall:

  • (a) undertake the Services with acceptable care and skill;
  • (b) take all necessary steps to avoid any loss and/or damage to the Customer’s property;
  • (c) deliver the Services in a manner, to the greatest extent possible, which gives the desired results as agreed by the Parties;
  • (d) utilise the Duration effectively and efficiently in providing the Services; and
  • (e) deliver the Services in accordance with the Booked Services.

3.2.

The Services will be deemed to have been performed and accepted in accordance with this Agreement, if the

Customer does not, as soon as practicable, but no later than 24 hours after the completion of the Services, advise SSKI that the Services were not performed to an acceptable standard. Failure to make contact within 24 hours means SSKI is unable to assist with a resolution.

3.3.

If the Employsee has performed the Services unsatisfactorily, SSKI and the Customer agree to negotiate in good faith to reach an agreement on the reduced time or payment. The Customer must provide photos of the unsatisfactory areas to SSKI within 24 hours.

3.4.

If for any reason, the Employee leaves the Address prior to the scheduled end of the Duration, the Employee must notify SSKI as soon as practicable. If the customer allows the Employee or requests that the Employee leave before the end of the booked time the Customer will pay for the booked duration with no time reductions.

3.5.

If the Employee does not complete the Services within the Duration, it must notify SSKI immediately that the Services were not completed and the reason for non-completion. SSKI, acting reasonably, will determine whether the Booking should be extended, or a new Booking should be made. If the Parties cannot agree, the Employee should leave the Address at the scheduled end of the Duration.

3.6.

Statutory entitlements of the Customer against SSKI over and above the right to a resupply of the Services remain unaffected.

4. Customer’s Obligations

4.1.

The Customer shall do all things necessary to enable the Employee to efficiently perform the Services in accordance with the Booking.

4.2.

The Customer shall provide the Cleaning Products and Equipment

4.3.

The Customer shall do all things necessary to provide a safe workplace for the Employee.

4.4.

The Customer acknowledges that if more than one person provides the Services under the Booking, the Duration will be divided by the number of persons providing the Services. For example, if the Duration of a Booking is two (2) hours and SSKI provides a team of two (2) persons to provide the Cleaning Services under the Booking, the Duration will be divided by the number of persons in the team providing the Cleaning Services (so in this example, the Duration will be reduced from 2 hours to 1 hour).

4.5.

The Customer should notify SSKI of any damage caused by the Employee to the Customer’s property as soon as practicable, but no later than 24 hours after the completion of the Services.

5. Payment

5.1

The Customer agrees that upon the successful completion of the Services, SSKI will issue the Customer with an invoice and the payement will be made within 7 days of the Invoice issue date

5.3.

If Customer payments to SSKI are processed via a credit card an additional surcharge of 3% applies

6. Changes and Cancellations

6.1.

The Customer can cancel or amend a Booking, free of charge, up to 24 hours before the Scheduled Time.

6.2.

If the Customer cancels or amends a Booking within 24 hours before the Service is scheduled to begin, they will have to pay cancellation costs equivalent to half of the Service Fee.

6.3.

The Booking cannot be amended, extended or cancelled during the performance of the Services, unless a determination has been made pursuant to clause 3.5.

6.4.

The Customer acknowledges and agrees that if the Employee is unable for any reason to perform the Services, the Services may be performed by another Employee pursuant to the Terms and Conditions.

6.5.

Any fortnightly or other recurring booking cancelled after the first service will be retroactively charged the one-time service rate and any reduced rates charged on the basis of the recurring booking will not apply.

7. Refunds

7.1.

Should the Customer be entitled to a refund as a result of a breach of this Agreement by SSKI, the refund will be limited to the Payment Amount.

8. Termination

8.1.

A Party can immediately terminate this Agreement, if the other Party breaches any material term of this Agreement.

8.2.

This Agreement shall terminate immediately once both Parties have fulfilled their obligations under this Agreement.

9. Force Majeure

9.1.

If, by reason of any event of Force Majeure which was outside the control of a Party resulting in the delay in, or prevention from, performing any of the provisions of this Agreement:

  • (a) then such delay of performance shall not be deemed to be a breach of this Agreement;
  • (b) no loss or damage shall be claimed by a Party from the other by reason thereof; and
  • (c) the Parties shall use their best endeavours to minimise and reduce any period of suspension occasioned by any event of Force Majeure.

9.2.

An event of Force Majeure shall mean and include fire, flood, casualty, lock out, strike, labour condition or industrial action of any kind, unavoidable accident, national calamity or riot, disease, act of God, the enactment of any act of Parliament or the act of any legally constituted authority, any cause or event arising out of or attributable to war or any other cause or event (whether of a similar or dissimilar nature), outside the control of the Parties.

10. Assignment

10.1.

Neither Party shall be entitled to assign and/or transfer their respective rights and/or obligations under this Agreement without the prior written consent of the other Party.

11. Dispute Resolution

11.1.

Neither Party shall start arbitration or court proceedings (except proceedings seeking interlocutory relief) in respect of a dispute arising out of this Agreement (“Dispute”) unless it has complied with this clause.

11.2.

A Party claiming that a Dispute has arisen must give notice to the other party to this Agreement specifying the nature of the Dispute (“Dispute Notice”).

11.3.

During the fourteen (14) day period after a Dispute Notice is served (or any longer period agreed in writing by the Parties), each Party must use its best efforts to resolve the Dispute.

11.4.

If the Dispute is not resolved following the expiration of the fourteen-day period pursuant to clause 12.3, the Parties must endeavour to jointly engage a Mediator and endeavour to agree on the Mediator’s terms of engagement.

11.5.

If the Parties fail to agree on the engagement of a Mediator and/or the Mediator’s terms of engagement within twenty-five (25) days of service of a Dispute Notice, either Party may apply to a local body of accredited mediators to appoint a Mediator and determine the terms of the Mediator’s engagement.

11.6.

Any information or documents disclosed by either Party under this clause:

  • (a) is on a without prejudice basis;
  • (b) must be kept confidential; and
  • (c) may not be used except to attempt to resolve the Dispute.

 

11.7.

Each Party must bear its own costs of complying with this clause, and the Parties must bear equally the costs of any mediator engaged under clauses 12.4 or 12.5.

12. General Provisions

12.1.

Time is of the essence in the performance by the Parties of their obligations under this Agreement.

12.2.

This Agreement must not be amended except by an instrument in writing signed by each of the Parties to this Agreement.

12.3.

The Parties acknowledge that this Agreement constitutes the entire Agreement and understanding of and between the Parties and that there are no other representations, promises, warranties, covenants, undertakings, terms or conditions, whether oral or in writing, in relation to the subject matter of this Agreement of any force or effect unless contained in this Agreement.

12.4.

All notices, demands and other communications between the Parties for the purposes of this Agreement shall be in writing and addressed to the Party’s address stipulated in this Agreement.

12.5.

If a clause is void, illegal or unenforceable, it may be severed without affecting the enforceability of the other provisions in this Agreement.

12.6.

This Agreement may be executed in any number of counterparts and all such counterparts when executed and taken together will constitute this Agreement.

12.7.

No right under this Agreement is deemed to be waived except by notice in writing to that effect signed by each party.

12.8.

No waiver by any party to this Agreement of a breach by any other party shall be construed as a waiver of any subsequent breach.

12.9.

This Agreement shall be governed by and construed in accordance with the laws of New South Wales and the Parties agree to submit to the non-exclusive jurisdiction of the Courts of New South Wales.